IT process templates

IT process templates in this category

• Incident management process flowchart — A cross-functional incident management process flowchart covering logging, prioritisation, major incident escalation, SLA breach, resolution and closure.
• Access request process flowchart — Access request process flowchart: role-based request, line manager and system owner approval, segregation of duties check, provisioning and recertification.
• Bug triage process flowchart — Bug triage process flowchart: defect intake, reproduction, duplicate check, severity and priority, escalation, fix, code review, QA verification and release.
• Change management process flowchart (ITIL) — An ITIL change management process flowchart covering RFC intake, standard, normal and emergency triage, CAB approval, scheduling, rollout and rollback.
• Security incident response process flowchart — A swimlane flowchart of the security incident response process, from detection and triage through containment, eradication, breach notification and review.
• Software release process flowchart — A software release process flowchart covering scope freeze, the automated test gate, staging and UAT, go/no-go approval, deployment, rollback and hotfixes.
• Incident severity classification flowchart — An incident severity classification flowchart: a decision tree taking availability, scope, business impact and exposure tests through to P1, P2, P3 or P4.
• Risk acceptance decision flowchart — A risk acceptance decision flowchart: was treatment evaluated, is the residual risk within appetite, who is authorised to sign it, and when acceptance expires.
• Business continuity process flowchart: invoke to stand-down — A business continuity process flowchart covering continuity thresholds, the decision to invoke the BCP, BIA-led prioritisation, workarounds and stand-down.
• Cybersecurity incident response process flowchart (SOC) — Swimlane flowchart of the technical cybersecurity incident response lifecycle a SOC or CSIRT runs, from alert triage to eradication, recovery and rule tuning.
• Data breach response process flowchart (GDPR 72-hour clock) — A swimlane flowchart for personal data breach response: containment, the risk-to-individuals test, the 72-hour regulator notification and the breach register.
• Disaster recovery process flowchart (IT systems) — A swimlane flowchart of the IT disaster recovery process: invocation criteria, RTO and RPO prioritisation, failover, data restore, validation and failback.
• Employee access request process flowchart (joiner and mover) — Employee access request process flowchart for joiners and movers: HR-triggered request, role access profile, manager and owner approval, old-role removal.
• IT help desk process flowchart (incidents and requests) — IT help desk process flowchart: one queue for incidents and service requests, with triage, priority, first-line fix, tier 2 escalation, fulfilment and closure.
• Software deployment process flowchart: build to production — A software deployment process flowchart: build and version the artefact, quality gate, registry promotion, staging checks, canary rollout, automatic rollback.
• User access removal process flowchart (deprovisioning) — User access removal process flowchart: leaver and role-change triggers, immediate revocation branch, shared accounts, licence reclaim and audit evidence.