IT and ITSM process templates

IT and ITSM process templates in this category

• Incident management process flowchart — A cross-functional incident management process flowchart covering logging, prioritisation, major incident escalation, SLA breach, resolution and closure.
• Access request process flowchart — Access request process flowchart: role-based request, line manager and system owner approval, segregation of duties check, provisioning and recertification.
• Bug triage process flowchart — Bug triage process flowchart: defect intake, reproduction, duplicate check, severity and priority, escalation, fix, code review, QA verification and release.
• Change management process flowchart (ITIL) — An ITIL change management process flowchart covering RFC intake, standard, normal and emergency triage, CAB approval, scheduling, rollout and rollback.
• Software release process flowchart — A software release process flowchart covering scope freeze, the automated test gate, staging and UAT, go/no-go approval, deployment, rollback and hotfixes.
• Incident severity classification flowchart — An incident severity classification flowchart: a decision tree taking availability, scope, business impact and exposure tests through to P1, P2, P3 or P4.
• Business continuity process flowchart: invoke to stand-down — A business continuity process flowchart covering continuity thresholds, the decision to invoke the BCP, BIA-led prioritisation, workarounds and stand-down.
• Disaster recovery process flowchart (IT systems) — A swimlane flowchart of the IT disaster recovery process: invocation criteria, RTO and RPO prioritisation, failover, data restore, validation and failback.
• Employee access request process flowchart (joiner and mover) — Employee access request process flowchart for joiners and movers: HR-triggered request, role access profile, manager and owner approval, old-role removal.
• IT help desk process flowchart (incidents and requests) — IT help desk process flowchart: one queue for incidents and service requests, with triage, priority, first-line fix, tier 2 escalation, fulfilment and closure.
• Software deployment process flowchart: build to production — A software deployment process flowchart: build and version the artefact, quality gate, registry promotion, staging checks, canary rollout, automatic rollback.
• User access removal process flowchart (deprovisioning) — User access removal process flowchart: leaver and role-change triggers, immediate revocation branch, shared accounts, licence reclaim and audit evidence.
• User provisioning process flowchart (joiner, mover, leaver) — User provisioning process flowchart: HR event, identity created in the directory, credentials and MFA, role entitlement bundle, owner approval for privileged access, downstream accounts, verification and recertification.
• Data access request process flowchart (request to revocation) — Data access request process flowchart: state the purpose, read the dataset's classification, let the data owner decide, run the personal-data checks, grant time-boxed access, then recertify or revoke.
• Vulnerability management process flowchart (scan to verified closure) — Vulnerability management flowchart template: scan scope and coverage, authenticated scans, triage and false positives, CVSS and exploit rating, SLA bands, rescan verification, exceptions and overdue escalation.
• Patch management process flowchart (test, approve, deploy in rings) — Patch management flowchart template: advisory intake and applicability, emergency or routine triage, regression testing, change authorisation, ring rollout, rollback, rescan verification and risk exceptions.