Process documentation glossary

Definitions for process mapping, compliance, ERP, and governance terminology — process map, SOP, RACI, SIPOC, BPMN, turtle diagram, control objective, and more.

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  • What is a process map? Definition and uses — A process map is a visual representation of the sequence of steps, decisions, and owners involved in completing a business process. Used for documentation, audit, training, and improvement.
  • What is RACI? Definition and uses in process mapping — RACI is a responsibility-assignment framework that labels every process step with who is Responsible, Accountable, Consulted, and Informed. It clarifies ownership in operational, compliance, and governance workflows.