Process-Based Organizational Structure
Explore an editable whole-company example of process-based organizational structure, beginning with CEO and its principal branches.
Process-Based Organizational Structure
Illustrative, editable whole-company structure. Adapt roles and relationships to your organization.
About this company template
Process-Based Organizational Structure is an illustrative, role-based template for an entire organization. It does not describe a named employer or require one fixed set of roles.
Accountability follows end-to-end processes from customer need to outcome. This differs from a purely functional chart because each branch owns a flow of work across specialties.
Change the example to match your legal entities, operating model, decision rights and real reporting lines before sharing it.
How this process-based organizational structure works
CEO is the top node in this example. The first layer contains Acquire Customers, Develop Products, Fulfill Orders, Serve Customers, Support the Business.
Accountability follows end-to-end processes from customer need to outcome. This differs from a purely functional chart because each branch owns a flow of work across specialties.
A solid connector in this editable org tree means an example reporting relationship. Ownership, advisory, service, project and partnership relationships may need a separate note or relationship type; do not treat them as another manager.
Each top-level branch owns an end-to-end outcome: acquire customers, develop products, fulfill orders, serve customers or support the business. The linked process templates below let you inspect the actual steps inside those outcomes. For Fulfill Orders, follow the order fulfillment process into warehouse order picking, packing and shipping. Those process diagrams describe work; the org tree identifies the people accountable for that work.
Lead role
CEO
Example top role — Replace this label with the actual accountable role or governing body.
How to adapt this structure
The diagram makes the primary grouping and the next level of responsibility visible at a glance.
Adapt the branches to your organization and remove any managerial layer that does not exist.
Design tradeoffs
- The design grouping makes the main responsibilities easy to locate.
- A single-parent tree cannot fully express every cross-functional, ownership or contractual relationship.
What this chart shows
- This is an editable example, not a universal organization design.
- The top node is CEO.
- The first layer includes Acquire Customers, Develop Products, Fulfill Orders.
- Accountability follows end-to-end processes from customer need to outcome. This differs from a purely functional chart because each branch owns a flow of work across specialties.
Related process templates
- Customer onboarding process flowchart
- Order-to-cash process flowchart (order received to cash applied)
- Order fulfillment process flowchart template
- Warehouse Order Picking Process
- Warehouse Packing Process
- Warehouse Shipping Process
- Product development process flowchart (stage-gate template)
- Customer support escalation process flowchart (tier 1 to tier 2)
Related company structures
Frequently asked questions
What does this process-based organizational structure show?
It shows one possible whole-company structure, including a top role, major groups and sample reporting lines.
Can I change the roles and reporting lines?
Yes. Open the template and replace, add or remove every role and connector to match your organization.
Does a connector always mean direct employment reporting?
No. Where a branch represents ownership, advice, service or partnership, add a clear relationship note rather than relying on the connector alone.
Use this org chart template
Open and edit this process-based organizational structure in QueryChart.