As-Is Process Map Template
Editable as-is process map template with role lanes, evidence checks, decision branches and explicit outcomes. Adapt the workflow to your team.
What the As-Is process map process is
The map starts at “Request received” and ends with “Record actual outcome and handoff”. Requester owns the initial evidence; Operator handles the assessment or operational handoff; Process owner owns the final decision or verification.
The first decision, “Information complete?”, sends unsupported work to “Request missing information”. The later decision, “Outcome meets current rule?”, separates “Escalate exception to process owner” from the accepted outcome. Adapt these gates to actual authority and evidence. A drawn workflow does not execute automation or enforce approval.
Map before choosing automation
What this flowchart covers
In this template
- Check required information.
- Record actual handling and workarounds.
- Information complete? — explicit branch outcomes.
- Outcome meets current rule? — a second review gate.
- Record actual outcome and handoff.
When to use this template
- Use this artifact when request received and the team needs a shared procedure for the resulting assessment or handoff.
- Replace the illustrative roles and decision criteria before using the map as an approved instruction.
- Use during stakeholder review to make owner handoffs and rejected outcomes explicit before the process changes.
How it works
Define scope and evidence
Name the process owner and replace the first three steps with the specific trigger, inputs and records for your work.
Configure the decision gates
State how to answer “Information complete?” and “Outcome meets current rule?”. Assign a role and evidence requirement for each.
Review every route
Walk the normal route and both exception endings. Obtain review of the chart before sharing it as a team procedure.
Frequently asked questions
Is this an editable as-is process map?
Yes. Open the example as your own QueryChart chart, then replace steps, owner lanes and decision criteria.
Does this template execute the process?
No. It documents the workflow. Automation runs in external systems, and actual chart approval features must be configured separately.
What should we review before sharing it?
Check every owner and decision branch, the evidence needed at each gate, and the authority for the final outcome. Set a review owner and retain an agreed chart version.