Process Improvement & Operational Excellence Guides

Process Improvement & Operational Excellence Guides in this category

• How to map a business process — How to map a business process end to end: agree the boundaries, interview the people who run it, map the as-is including exceptions, then validate it. With a live procure-to-pay example.
• How to create a process map — How to create a process map: set the boundaries, name the roles, map the steps and decisions into lanes, then record the systems and evidence each step touches. With a live worked example.
• How to map process handoffs — How to map the handoffs in a process: find every point where work changes hands, record how the receiver is told, and measure the wait. With a live employee offboarding example.
• How to identify bottlenecks in a process — How to identify process bottlenecks: map the flow, find where work queues rather than where people are busy, and separate a genuine constraint from rework and waiting. Live example included.
• How to improve a business process — How to improve a business process: baseline the as-is, find the cause rather than the symptom, change one thing at a time, and verify the change worked before closing it out.
• How to standardize a business process — How to standardize a business process across teams or sites: map the variants, separate real differences from habit, agree one flow with defined exceptions, and control the version.