Emergency Marine Electrical Repair SOP
An emergency marine electrical repair SOP for Scanel's 24/7 service line: fault triage, an operational and safety impact decision, on-board diagnosis, repair or replacement, load-tested verification, and return to service.
How it works
Replace the lanes with your actual response roles
This chart uses ServiceDesk, Field Electrical, Engineering and Customer. If a separate person owns the impact-assessment call from whoever answers the duty line, or a dedicated QA role signs off the function test, give that role its own lane rather than folding it into an existing one.
Write real criteria into the impact-assessment decision
"Fault affects safety or vessel operability?" is only as reliable as the examples behind it. List the failure types that always count as Critical, loss of propulsion, loss of steering, loss of essential electrical supply, and the ones that are Degraded even though they sound urgent to the crew reporting them. Put the list in the row's comment field so the split doesn't depend on who is holding the phone.
State your dispatch response windows in writing
"Schedule technician dispatch within the stated response window" needs an actual number, for example a stated hours-to-arrival commitment by vessel location, not just "soon". Attach it to the row so a Degraded call still has an enforceable commitment behind it.
Set People and Workload on every row before you rely on the BI panel
The workload panel can only total hours for rows that carry them. Fill in People and Workload for each step as you adapt the chart, using realistic effort hours rather than elapsed time, so a night with a Critical mobilization actually shows up as a heavy night for the right technician.
Define what a passed function test actually proves
"System passes function test?" needs a stated standard, a load, a duration, or the specification the repaired system is tested against, not just a technician's sign-off taken right after reconnection. Attach that standard to the row itself so "Return to repair for further correction" is triggered by the same bar every time.
Frequently asked questions
What triggers the start of the emergency repair process?
The process starts at "Vessel reports electrical failure to 24/7 service line": a vessel already in service reports a fault to Scanel's duty line, at any hour. "ServiceDesk performs 24/7 triage and confirms fault symptoms" gathers what is known before the impact decision, so the response is sized on the fault, not on how the caller describes it.
What makes a fault "Critical" rather than "Degraded"?
In this template, "Fault affects safety or vessel operability?" routes a Critical answer, loss of propulsion, loss of steering power, or loss of essential electrical supply, straight to "Dispatch nearest technician immediately, mobilize backup crew". A Degraded fault, one the vessel can still operate through on a redundant circuit or a non-essential system, goes to "Schedule technician dispatch within the stated response window" instead. The decision is made once, by a named role, before dispatch is sized either way.
What happens if the technician doesn't have the right part on board?
"Repair possible with parts on hand?" routes a "Part required" answer to "Source replacement part or specialist support" rather than leaving the technician stuck at the fault with no next step. Once the part or the specialist support arrives, the process continues into "Repair or replace faulty component".
What happens if the repair fails the function test?
"System passes function test?" routes a Fail outcome to "Return to repair for further correction", which loops back into the repair step rather than allowing "Return system to service and confirm with vessel crew" to run. The vessel is not handed back, and the completion report is not issued, until a subsequent function test passes under load.
How is this different from Scanel's Marine Electrical Installation SOP or Electrical System Commissioning SOP?
Both of those apply to work that is scheduled in advance: installation covers a defined scope of new electrical work, and commissioning covers proving out a system before it is brought into service for the first time. This SOP exists for the opposite situation, a system already in service that has developed a fault right now, at any hour, with an impact-assessment step that has no equivalent in either of those SOPs because neither of them starts from an unplanned, urgent call.