Global Business Services Organizational Structure
Explore an editable whole-company example of global business services organizational structure, beginning with Head of GBS and its principal branches.
Global Business Services Organizational Structure
Illustrative, editable whole-company structure. Adapt roles and relationships to your organization.
About this company template
Global Business Services Organizational Structure is an illustrative, role-based template for an entire organization. It does not describe a named employer or require one fixed set of roles.
GBS combines transaction services, service management and improvement under one leader. Regional delivery centres can serve multiple business units without reporting to those units.
Change the example to match your legal entities, operating model, decision rights and real reporting lines before sharing it.
How this global business services organizational structure works
Head of GBS is the top node in this example. The first layer contains Finance Services, HR Services, Procurement Services, IT Services, Data Services, Continuous Improvement, Regional Delivery Centres.
GBS combines transaction services, service management and improvement under one leader. Regional delivery centres can serve multiple business units without reporting to those units.
A solid connector in this editable org tree means an example reporting relationship. Ownership, advisory, service, project and partnership relationships may need a separate note or relationship type; do not treat them as another manager.
Finance, HR, Procurement, IT and Data services report to the Head of GBS. Continuous Improvement owns cross-service redesign, while regional delivery centres handle time zones or language requirements without becoming separate service owners.
Lead role
Head of GBS
Example top role — Replace this label with the actual accountable role or governing body.
How to adapt this structure
The diagram makes the primary grouping and the next level of responsibility visible at a glance.
Adapt the branches to your organization and remove any managerial layer that does not exist.
Design tradeoffs
- The services grouping makes the main responsibilities easy to locate.
- A single-parent tree cannot fully express every cross-functional, ownership or contractual relationship.
What this chart shows
- This is an editable example, not a universal organization design.
- The top node is Head of GBS.
- The first layer includes Finance Services, HR Services, Procurement Services.
- GBS combines transaction services, service management and improvement under one leader. Regional delivery centres can serve multiple business units without reporting to those units.
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Frequently asked questions
What does this global business services organizational structure show?
It shows one possible whole-company structure, including a top role, major groups and sample reporting lines.
Can I change the roles and reporting lines?
Yes. Open the template and replace, add or remove every role and connector to match your organization.
Does a connector always mean direct employment reporting?
No. Where a branch represents ownership, advice, service or partnership, add a clear relationship note rather than relying on the connector alone.
Use this org chart template
Open and edit this global business services organizational structure in QueryChart.