Shared Services Organizational Structure
Explore an editable whole-company example of shared services organizational structure, beginning with Group CEO and its principal branches.
Shared Services Organizational Structure
Illustrative, editable whole-company structure. Adapt roles and relationships to your organization.
About this company template
Shared Services Organizational Structure is an illustrative, role-based template for an entire organization. It does not describe a named employer or require one fixed set of roles.
The shared-services branch is a management home; its service relationship to business units is cross-functional and should be recorded as a service agreement or note, not another direct report.
Change the example to match your legal entities, operating model, decision rights and real reporting lines before sharing it.
How this shared services organizational structure works
Group CEO is the top node in this example. The first layer contains Business Unit A, Business Unit B, Business Unit C, Shared Services.
The shared-services branch is a management home; its service relationship to business units is cross-functional and should be recorded as a service agreement or note, not another direct report.
A solid connector in this editable org tree means an example reporting relationship. Ownership, advisory, service, project and partnership relationships may need a separate note or relationship type; do not treat them as another manager.
Business units are service customers of Shared Services, not managers of its staff. Use service descriptions, contacts and performance measures to show the support relationship alongside the solid management tree.
Lead role
Group CEO
Example top role — Replace this label with the actual accountable role or governing body.
How to adapt this structure
The diagram makes the primary grouping and the next level of responsibility visible at a glance.
Adapt the branches to your organization and remove any managerial layer that does not exist.
Design tradeoffs
- The services grouping makes the main responsibilities easy to locate.
- A single-parent tree cannot fully express every cross-functional, ownership or contractual relationship.
What this chart shows
- This is an editable example, not a universal organization design.
- The top node is Group CEO.
- The first layer includes Business Unit A, Business Unit B, Business Unit C.
- The shared-services branch is a management home; its service relationship to business units is cross-functional and should be recorded as a service agreement or note, not another direct report.
Related company structures
Frequently asked questions
What does this shared services organizational structure show?
It shows one possible whole-company structure, including a top role, major groups and sample reporting lines.
Can I change the roles and reporting lines?
Yes. Open the template and replace, add or remove every role and connector to match your organization.
Does a connector always mean direct employment reporting?
No. Where a branch represents ownership, advice, service or partnership, add a clear relationship note rather than relying on the connector alone.
Use this org chart template
Open and edit this shared services organizational structure in QueryChart.