Payments SOP, workflow & process templates

Payments SOP, workflow & process templates in this category

• Card payment process flowchart (purchase response to capture) — Card payment process flowchart for purchase initiation, secure data capture, authorization response, merchant proceed-or-cancel action, release messaging and capture handoff.
• Card transaction lifecycle flowchart (initiation to monitoring) — Card transaction lifecycle flowchart for definitive or unknown authorization outcomes, reference-based status inquiry, capture, clearing, settlement, funding and closure.
• Payment authorization process flowchart (request to capture) — Payment authorization process flowchart for data validation, authentication and risk controls, request routing, issuer response, unknown-outcome inquiry and capture handoff.
• Payment clearing and settlement process flowchart template — Payment clearing and settlement process flowchart for record validation, position calculation, fund movement, merchant funding, mismatch investigation and approved correction posting.
• Chargeback process flowchart (participant lifecycle) — High-level chargeback process flowchart from cardholder formal dispute through issuer, network or processor, acquirer, merchant response, outcome, both-side posting and closure.
• Payment Dispute Process Flowchart — Payment dispute process template for transaction questions, issuer inquiry, pre-dispute or refund attempts, formal eligibility, case response, adjustments and closure.
• Chargeback Management Process Flowchart — Chargeback management process template for case intake, ownership, classification, merchant outreach, evidence QA, submission, status, reconciliation and trend feedback.
• Chargeback Representment Process Flowchart — Chargeback representment process template for rule-dependent contest decisions, focused evidence, quality review, submission, outcome classification, controlled follow-on action and closure.
• Payment Fraud Detection Process Flowchart — Payment fraud detection process template for real-time and post-event signal ingestion, data quality, correlation, alert creation, triage, case investigation and feedback.
• Transaction Risk Assessment Process Flowchart — Transaction risk assessment process template for pre-authorization payment data, controls, risk bands, step-up, manual review, authorization recommendations and feedback.
• Merchant onboarding process flowchart (application to go-live) — Merchant onboarding process template for application intake, policy-based KYB and due diligence, risk decisions, account setup, integration testing, go-live and monitoring handoff.
• Merchant risk assessment process flowchart (profile to monitoring) — Merchant risk assessment template for profile data, policy-based due diligence, fraud, dispute, financial and operational analysis, tiering, controls, decisions and review.
• Merchant monitoring process flowchart (signals to risk feedback) — Merchant monitoring process template for signal quality, alert triage, outreach, restrictions, remediation, escalation, effectiveness review and risk-profile feedback.
• Payment reconciliation process flowchart (records to settlement) — Payment reconciliation process template for complete source capture, transaction and settlement matching, difference classification, controlled correction, rematch and audit evidence.
• Payment exception management process flowchart (detect to close) — Payment exception management template for state confirmation, categorization, ownership, communication, safe retry or correction, reconciliation, escalation and trend closure.
• Refund process flowchart template — Refund process flowchart for eligibility, amount approval, idempotent submission, timeout status inquiry, duplicate prevention, controlled retry, settlement and reconciliation.
• Payment tokenization process flowchart template — Payment tokenization process template for approved capture, controlled token creation, original-reference status inquiry, safe reuse or retry, tokenized authorization and audit records.
• Payment processing incident process flowchart template — Payment processing incident template for detection, active communication cadence, partner recovery, bounded replay execution and monitoring, reconciliation and review actions.
• Payment client onboarding process flowchart template — Institutional payment client onboarding template for issuers, acquirers, processors, fintechs and enterprise partners implementing a payment service through readiness and handover.
• Payment API integration process flowchart template — Payment API integration template for use cases, environments, access, security design, build, contract and exception testing, readiness, controlled launch, monitoring and support.