Insurance Underwriting Process flowchart template
Editable insurance underwriting workflow with swimlanes for Applicant, Broker, Underwriting, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
What the insurance underwriting process flowchart process is
This underwriting template follows a specific operating record from submit application to communicate documented decision. The Applicant, Broker, Underwriting, Approver lanes show who gathers information, who evaluates it, and who owns the final handoff. Adapt the roles and documents to your product and distribution model.
The application returns for missing declarations or documents. Underwriting assesses the risk against the product appetite, then rates an eligible case, reviews a referral, or records a decline. A referred case may need more information and a separate approval when terms exceed delegated authority.
This is an operational starting point. Coverage terms, authority limits, notices and required records vary by insurer, product and jurisdiction; the diagram does not establish regulatory compliance or decide an individual customer's entitlement.
What this flowchart covers
In this template
- Application and Validation: log application and product requested and validate declarations and supporting material
- A correction loop from information complete? to request clarification or documents
- Risk review: assess risk against product appetite and rate and draft proposed terms
- An exception route through refer exception or adverse risk for review
- Closure through approve terms, refer or decline and communicate documented decision
When to use this template
- You need to assign ownership across Applicant, Broker, Underwriting for underwriting work
- Cases regularly pause for missing information or unclear authority and need a visible return path
- You are updating a procedure and want staff to compare actual handoffs with the documented path
How it works
Map the actors
Replace the example lanes with the actual teams that perform log application and product requested, rate and draft proposed terms and approve terms, refer or decline. Keep a separate lane for any independent decision owner.
Define the intake check
Specify the information and evidence needed before the Information complete? gate can pass. Put the owner of request clarification or documents on the return loop.
Set the decision authority
Document who may decide within delegated authority? and what sends a case through refer exception or adverse risk for review. Use your own product terms and authority matrix.
Confirm the handoff
Check the output of approve terms, refer or decline against what the receiving team needs to complete communicate documented decision.
Frequently asked questions
What does this insurance underwriting template show?
It shows submit application, intake and validation, an information correction loop, assessment, an exception review loop, and communicate documented decision. The lanes identify the teams responsible for each handoff.
Can I use this flowchart for every insurance product?
Use it as an editable starting point. Replace the example evidence, decision criteria, authorities and communications with those for the product, insurer and jurisdiction involved.
Does this template establish legal or regulatory compliance?
No. It illustrates an operational workflow and contains no universal deadline, threshold or mandatory regulatory procedure. Have the relevant specialists check local obligations before adopting it.
Where this process fits
In most operations this process follows Insurance Application Process flowchart template and hands off to Insurance Policy Issuance Process flowchart template.
It is one step in Policy lifecycle.
Step 2: Insurance Application Process flowchart template
Editable insurance application workflow with swimlanes for Applicant, Broker / Agent, New Business Operations, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
Step 3: Insurance Underwriting Process flowchart template You are here
Editable insurance underwriting workflow with swimlanes for Applicant, Broker, Underwriting, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
Step 4: Insurance Policy Issuance Process flowchart template
Editable insurance policy issuance workflow with swimlanes for Customer, Underwriting, Policy Operations, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
Step 5: Insurance Policy Administration Process flowchart template
Part of
- Insurance
- Underwriting
- Policy lifecycle