Insurance Quote Process flowchart template
Editable insurance quote workflow with swimlanes for Customer, Broker / Agent, Rating Operations, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
What the insurance quote process flowchart process is
This quotes & applications template follows a specific operating record from request insurance quote to record acceptance, revision or expiry. The Customer, Broker / Agent, Rating Operations, Underwriting lanes show who gathers information, who evaluates it, and who owns the final handoff. Adapt the roles and documents to your product and distribution model.
The first gate asks whether risk information complete. An incomplete case goes through ask customer or broker to clarify and returns to validation. The later gate asks whether within automatic acceptance rules; a failed review goes through refer quote to underwriter for review before the decision is reconsidered. Record the reason at each branch so the next team can reconstruct the outcome.
This is an operational starting point. Coverage terms, authority limits, notices and required records vary by insurer, product and jurisdiction; the diagram does not establish regulatory compliance or decide an individual customer's entitlement.
What this flowchart covers
In this template
- Request and Risk data: capture cover needs and risk facts and check application fields and supporting detail
- A correction loop from risk information complete? to ask customer or broker to clarify
- Rating: run rating and eligibility rules and prepare premium and proposed terms
- An exception route through refer quote to underwriter for review
- Closure through present approved quote and validity and record acceptance, revision or expiry
When to use this template
- You need to assign ownership across Customer, Broker / Agent, Rating Operations for quotes & applications work
- Cases regularly pause for missing information or unclear authority and need a visible return path
- You are updating a procedure and want staff to compare actual handoffs with the documented path
How it works
Map the actors
Replace the example lanes with the actual teams that perform capture cover needs and risk facts, prepare premium and proposed terms and present approved quote and validity. Keep a separate lane for any independent decision owner.
Define the intake check
Specify the information and evidence needed before the Risk information complete? gate can pass. Put the owner of ask customer or broker to clarify on the return loop.
Set the decision authority
Document who may decide within automatic acceptance rules? and what sends a case through refer quote to underwriter for review. Use your own product terms and authority matrix.
Confirm the handoff
Check the output of present approved quote and validity against what the receiving team needs to complete record acceptance, revision or expiry.
Frequently asked questions
What does this insurance quote template show?
It shows request insurance quote, intake and validation, an information correction loop, assessment, an exception review loop, and record acceptance, revision or expiry. The lanes identify the teams responsible for each handoff.
Can I use this flowchart for every insurance product?
Use it as an editable starting point. Replace the example evidence, decision criteria, authorities and communications with those for the product, insurer and jurisdiction involved.
Does this template establish legal or regulatory compliance?
No. It illustrates an operational workflow and contains no universal deadline, threshold or mandatory regulatory procedure. Have the relevant specialists check local obligations before adopting it.
Where this process fits
In most operations this process hands off to Insurance Application Process flowchart template.
It is one step in Policy lifecycle.
Step 1: Insurance Quote Process flowchart template You are here
Editable insurance quote workflow with swimlanes for Customer, Broker / Agent, Rating Operations, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
Step 2: Insurance Application Process flowchart template
Editable insurance application workflow with swimlanes for Applicant, Broker / Agent, New Business Operations, two decision gates, correction and review loops, and a documented handoff to the next insurance operation.
Step 4: Insurance Policy Issuance Process flowchart template
Step 5: Insurance Policy Administration Process flowchart template
Part of
- Insurance
- Quotes & applications
- Policy lifecycle